Internal Account Coordinator

A1 Personnel are currently hiring for a Internal Account Coordinator in Basildon for a permannet contract on behalf of our client based in Basildon.

Responsibilities:

• Lead point of contact for allocated customers portfolio
• Ensuring the customer is kept updated with the latest schedule of their order
• Answering customer enquiries efficiently and/or referring to the appropriate department
• Generating works orders as per the customer’s schedule
• Running monthly reports, flagging risks and potential financial losses
• Processing Sales Orders, requesting project information and gaining an understanding of the customers’ expectations for planning and production purposes
• Escalating complaints the relevant department immediately
• Booking couriers, creating commercial invoices, completing necessary courier paperwork
• Arranging collection of faulty goods and obtaining tracking information
• Generating picklists and delivery notes for dispatch
• Identifying customer returns and booking in onto the system

Essential requirements:

• Excellent verbal and written communication skills
• Previous experience in customer accounts role
• Working within a manufacturing environment desirable, but not essential
• Great attention to detail
• Self-motivated, with a positive attitude
• Well-presented, polite, and tactful
• Experience of Microsoft Outlook, Word, Excel, and Teams
• Ability to prioritise, and work individually, as well as part of a team
• Ability to remain calm under pressure

Working Hours:

08:00 - 16:30 (Monday to Thursday)

08:00 - 15:30 (Fridays)

Full-time on site.