Team Leader

1.Coordination of service delivery by:

• Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service • Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement

• Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus’ policies and processes to guide and support team and individual performance

• Ensuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely manner

• Effectively manage own time and workload to ensure deadlines are met in an effective manner

• Contribute to team organisation, planning and continuous improvement.

2. Ensure the service is embedded within and across the local networks and communities.

• Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors

• Develop trusting and beneficial relations with workplaces across Hertfordshire, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups)

• Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience

• Undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health

• Coordinate and deliver events to promote the Hertfordshire service to generate high quality referrals, with a focus on priority areas and populations

• Disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis

• Represent the service as required at meetings, conferences, and forums

• Attend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practice

3. Responsible for high quality service delivery and achievement of performance through:

• Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity. Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required)

• Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance.

• Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard

• Ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract

• Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements

• Ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance

• Ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring

• Proactively identifying any service improvement needs that may affect the day to-day operational delivery of the service.

• Deputising for the Service Manager in the event of sickness or annual leave.

4. Ensure compliance with national standards, NICE guidance, contract and company quality standards, Service Level Agreements and SOPs.

• Monitor, implement and embed all policies and systems as they relate to service delivery, including but not limited to localised SOPs, Health, and Safety, Safeguarding, and Information Security

• Ensure delivery is compliant with government guidance relating to diet, alcohol, physical activity, both adult and child weight management and smoking cessation

• Coordinates efforts to ensure compliance with information, advice, and guidance if / when government guidance changes.

5.Support in the effective development of high performing teams.

• Adopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, delivering high performance in line with agreed objectives and Key Performance Indicators

• Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)

• Support the Service Manager in the recruitment, onboarding and induction of team members as required

• Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values.

6. Support the service as require with delivery of service provision including but not limited to;

• Carrying out NHS Health Checks in line with our policies and procedures

• Supporting with the referral hub

• Support with Health and Wellbeing Coaches as required (e.g., during periods of prolonged sickness or vacancy)

Note: This is not an exhaustive list. The Team Leader is expected to carry out all other duties as may be reasonably required.

Key Business Priorities

Internal

• Directors

• Co-workers, managers, and wider team

• Health Division colleagues

• Maximus central division

• Maximus companies and associates

• Colleague forums

External

• Local Authority

• Integrated Care Partnerships / Boards

• Community and Voluntary sector

• Population being served / supported.

• Sub-contractors and key partners

• Community stakeholders

• Co-location cooperatives

• Venue providers

• Healthcare settings including GP Practices / Primary Care Networks

Qualifications & Experience

Essential:

• Experience of a supervisory role with experience of managing a diverse team