Warehouse Logistics Operative/ Workshop Repair Technician

Our international client requires an experienced Warehouse/Logistics Operative/Workshop Repair Technician to join their team on a temp to perm basis

Fluent or native written and spoken English - essential

• Experience in an engineering, workshop, or technical repair environment - desirable
• Basic MS Office skills - desirable
• GCSE (or equivalent) in Math, English - desirable
• Experience in a high-pressure, fluid environment - desirable

Person / Team Fit

• Team player with excellent verbal skills and a keen eye for detail
• Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind
• Adaptable and resilient

Warehouse / Logistics Operative Duties:

Picking orders based on picking lists provided

• Creating consignments for shipment via couriers or by Company personnel
• Performing stock counts
• Keeping the warehouse clean and maintaining good order
• Receiving goods and checking products against delivery notes to ensure complete orders are received
• Delivery of replacement luggage to airport locations using Company vehicles
• After appropriate training, forklift operation
• After appropriate training, assessment of received luggage for repair/replacement (aviation claims)
• Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
• Ad hoc, but reasonable, requests from supervisors or management, or clients

Key Accountabilities

• Picking of orders by picking lists
• Ensuring the correct product is assigned to the consignment
• Ensuring the correct delivery address is used
• Ensuring that the consignment is ready for the allotted collection/delivery time

Measurement Indicators (success criteria)

• Zero errors reported by the wider business
• Customers reporting:
• Incorrect item delivered, oritem delivered to the wrong place, oritem not received on expected date/time
• Reception of goods in
• Checking of delivered/received products against packing/delivery notes to ensure complete consignments are received
• Refusal of incomplete or damaged consignments
• Pass on the checked and verified packing/delivery notes to the appropriate person/department for reconciliation
• Orders made match stock received, or consignments are refused
• No damaged items (new) received

Internal party communicated with (who & how - convey, adapt, influence, negotiate)

• Identification of and reporting of low-stock items, conveying the information to the Warehouse Supervisor and/or Management
• Adapting to the peaks and troughs of the airline-influenced operation to take advantage of natural 'lulls’ to perform housekeeping duties
• Reporting of Service Failures
• To provide an accurate report on any service failure by a supplier to the line manager

External party communicated with (who & how - convey, adapt, influence, negotiate)

• Discussing replacement luggage requirements with airline / handling agent Baggage Services teams at the airport during delivery, influencing requirement by current stock holding
• Supervision of onsite behaviour of the supplier
• Maintaining the security of the warehouse by challenging non-employees

Skills/experience

• Fluent or native written and spoken English - essential
• Basic MS Office skills - desirable
• Full, clean driving licence
• Must qualify for an Airport Airside ID (complete 5-year referencing, including criminal record check)

Person / Team Fit

• Team player with excellent verbal skills and a keen eye for detail
• Able to work under pressure
• Adaptable and resilient
• Physically fit and able to perform manual lifting

Workshop Repair Technician Duties

Assessment of luggage to ascertain:

• Whether the item is genuine
• Whether the item can be repaired in line with manufacturer standards
• The level of repair needed to satisfy the customer/client's request
• Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients, and Management team as needed
• Inform Workshop Supervisors when parts orders are required or when stock of parts falls below the minimum reorder level
• Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
• Follow up on and complete repairs of luggage that is awaiting parts
• Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
• Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
• Ad hoc, but reasonable, requests from supervisors or management or client

Interested? Please Apply