Call Centre Trainer

Join a leading force as a Call centre Trainer and play a pivotal role in transforming my clients sales team’s capabilities. With a commitment to excellence and customer focus, this role is crucial in developing and delivering training programs that enhance the skills and performance of their sales team, ensuring they are equipped to meet and exceed our high standards.Call Centre Trainer

• Annual Salary: £34,000 - £36,000
• Location: Birmingham City Centre
• Job Type: Full-time, Permanent

• Pension Scheme: Automatic enrolment after 12 weeks of continuous employment.
• Health & Wellbeing: Access to Private Medical upon passing probation, offering retail discounts, counselling, and more.
• Holiday Entitlement: 26 days annual leave plus all statutory holidays, with the potential to increase with service.
• Career Progression: Personal development plans
• Hybrid Working: Available depending on the role.
• Additional Perks: Monthly employee awards, regular in-house competitions, free tea, coffee, fresh fruit, and breakfast.

• Conduct skills gap analyses to identify areas of improvement within the sales team.
• Develop and deliver comprehensive training programs tailored to both new hires and existing staff.
• Create engaging learning materials such as presentations, manuals, and interactive activities.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Collaborate with sales team leaders to identify training needs and customise programs accordingly.
• Stay updated on industry trends and best practices to ensure training content is relevant and effective.
• Provide one-on-one coaching and support to sales team members as needed.
• Monitor and report on the progress of trainees and the impact of training initiatives.
• Foster a positive learning environment that encourages growth and skill development.
• Facilitate workshops, role-plays, and simulations to reinforce learning and improve performance.

• Proven experience as a Sales Trainer or in a similar role.
• Strong understanding of sales processes and techniques.
• Excellent communication and presentation skills.
• Ability to create engaging and effective training materials.
• Proficiency in using training software and tools.
• Strong analytical skills to assess training needs and evaluate outcomes.
• Ability to work collaboratively with cross-functional teams.

If you are driven, eager to learn, and believe you can contribute significantly to our team, please apply. We encourage applications even if you meet only part of the requirements. Submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.