Cargo Reservations/Customer Services

Our client is looking for a Cargo Reservations Agent to provide best in class customer experience to our forwarding and airline customers, in order to maximise revenue opportunities & grow market share for our Airlines.

Ideal candidate will have Airfreight knowledge

Handling correspondence received into the reservations e-mail inbox.
Making bookings in our and our airline operating systems.
Assisting the Reservations Manager & Supervisory/Lead Agent staff with new ideas and suggestions to achieve the Airlines targets by meeting all our deadlines, by operating efficiently and being responsible for completing the booking lists for their airline portfolio accurately and on time.

The role includes

Booking Lists
Producing the booking list for the airlines customer with priorities that take into consideration yield, budget and flown as booked targets on time.
Post Flights
Responsible for providing accurate post flights to all customers, both in the UK and abroad and chasing up offloads as well as reporting back within agreed timescales
Rates
Feeding back to Sales with any upselling opportunities
Customer/Market intelligence
Provide feedback when market is weak or strong so that pricing changes can me made
PB Monitoring
Provide monthly PB allocations
Reservations
Make bookings in both the airlines reservation systems and our own operating system. Respond to all email queries
Spot Rates
Upsell in line with company procedures

Previous experience in Cargo Reservations required

The hours are 9am to 5.30pm Monday to Friday although OT may also be needed to cover bank holidays

Salary up to £28k

Please send your CV to Kellie Buckley

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.