Service Manager

Service Manager - £50-55K - Chorley (Hybrid role)

My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience building out a Service Desk Team.

Duties & Responsibilities

Team Management - Manage 1st, 2nd & 3rd line team.

Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction
levels, and meet or surpass agreed service level agreements.

Service Level Agreements - Monitor & report on agreed SLAs.

Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,
providing clear communication.

Skills & Knowledge

Essential

- MSP Management Experience.

- Solid Technical background.

- Strong commitment top deliver exceptional customer service.

- Ability to adapt to changing and evolving technologies and processes.

- ITIL Certification, Microsoft 365 or Azure Certifications.

Service Manager - £50-55K - Chorley (Hybrid role)