Support Specialist

Support Specialist

Are you looking for an exciting opportunity to join a highly successful global software house with the role located in their London office. If so we are looking for a Support Specialist to join our team.

About Moveware:

Moveware is a company dedicated to providing the highest quality of software and support services to the Moving & Storage Industry. Our software is used by some of the most prestigious companies all around the globe, and we continue to expand our offerings, as we evolve and improve our product suite and list of services.

Your Support Specialist Role:

The chosen candidate will assist with the provision of Level 2 Support services to Moveware clients and internal Moveware staff.

The position liaises with the Client Services team and Development team as required on support and technical issues. As part of our team based in London you will be involved in supporting and developing Moveware, working with and mentoring our other developers. You will have extensive experience with a wide variety of IT products and systems.

Key responsibilities will include:

• Work as a team player in full lifecycle software implementations
• Produce and modify programming report templates using Crystal Reports
• Create and constantly review improvements in our development and implementation processes.
• Work with clients or application teams to enhance features of the Moveware software during client implementation or software release phases
• Troubleshooting and providing business solutions to client software issues
• Prepare detailed technical design documentation for software development projects based on documented requirements
• Maintain development processes such as automated build scripts and version control systems to ensure software can be built and maintained reliably
• Perform code reviews and resolving problems in our software

Our Ideal Support Specialist Individual:

We are looking for Support Specialist with a passion for technology who enjoys working with a fast-paced, customer-focused organisation. You will be part of a collaborative and talented team, delivering global enterprise logistics capabilities. Other ideal skills and experience required will be:

• Bachelor’s degree or higher in Computer Science, Computer Engineer or related fields
• At least 2 years of experience in software development or software testing
• Good communication skill in English both written and verbal
• Expertise in programming languages, such as SQL and Git
• Ability to work with Crystal Reports or other report engine tools
• Ability to think outside the box, we need problem solvers
• Self-motivated and fast learner
• Strong work ethic, reliability, adaptability, and a great team player

Your Support Specialist Benefits:

In return for your continued commitment in our Support Team, we offer the following benefits:

• Company Pension Scheme
• Flexible working
• Central location of Earlsfield, London

Make sure you don’t miss out on this great opportunity to join our business as our next Support Specialist by clicking apply now. We look forward to meeting you.