IT Technician

Our reputable Education client in Hampton, Middlesex is seeking an IT Technician to join their team.

This IT Technician vacancy comes with excellent benefits and a clear progression path.

IT Technician - Summary:
The IT Technician is a key technical resource within the IT team, responsible for providing first and second-line support across the Trust’s IT systems. This role focuses on the hands-on resolution of technical issues, troubleshooting, and maintaining service performance and delivery, in addition to technical support.

The successful candidate will have experience of supporting systems and services in a technical capacity, reporting to management and will have worked for a minimum of five years within similar roles.

IT Technician - Key Responsibilities:

• Assist with first and second-line support when required, ensuring that urgent issues are addressed quickly and effectively
• Provide on-site and remote support to users, helping them resolve both simple and advanced technical issues related to IT systems, devices, and applications
• Escalate complex or unresolved challenges to senior members of the department or third-party vendors, following a structured troubleshooting approach
• Ensure that service levels are maintained by responding to and resolving issues in line with established helpdesk procedures and priorities
• Support the IT Service Manager in identifying and implementing improvements to IT services and client devices across the Trust
• Assist the IT Systems Team with the installation, support, and maintenance of IT hardware and systems, ensuring smooth handovers and training as necessary
• Conduct user training sessions when necessary to help users become more self-sufficient in resolving basic IT issues

IT Technician - Skills & Experience:

• A minimum of five GCSE’s grade C and above which includes Maths, English and ideally ICT or Computer Science
• Completed a Level 3 apprenticeship program in an IT related topic i.e. Level 3 Service Management or Level 3 Infrastructure Technician
• Proven experience providing first and second-line technical support in a fast-paced environment
• Strong background in troubleshooting and resolving hardware, software, and network-related issues
• An understanding of Active Directory management
• Experience delivering ticket systems and prioritising tasks based on urgency and complexity
• Proficient in diagnosing and resolving hardware issues, including PCs, laptops, printers, and mobile devices

Our client has its own generous salary scale and benefits package. The salary will be commensurate with skills and years’ experience and confirmed at time of appointment.

The company also currently offers the following non-contractual benefits to staff, subject to any terms and conditions and the School’s eligibility requirements: private medical insurance; death-in-service benefit insurance policy; a Medicash healthcare cash plan; Pension Scheme, personal accident insurance, School fee remission, cycle to work scheme, lunch, sports facilities and counselling.

Working Hours - Monday to Friday (on-site) 8:30am - 5pm