Service Manager Fire

Service Manager – Sprinklers and Fire

Sidcup (Site based)

£45,000 - £55,000 DOE + Overtime + Company Vehicle + Pension + Health Insurance (Opt in) + Mobile Phone + Ipad + 25 days holiday and bank holidays.

My client, a well-established fire and security company, are seeking an experienced Service Manager to oversee and manage service contracts valued at up to £2 million, lead and support a team of engineers, and ensure exceptional client satisfaction from our newly established offices. The ideal candidate will play a pivotal role in troubleshooting technical issues, maintaining seamless communication with the service coordinator, and nurturing relationships with key accounts.

Key Responsibilities:

• Manage and oversee service contracts, ensuring delivery aligns with client expectations and company standards.
• Lead, supervise, and support a team of service engineers, providing guidance and fostering a collaborative environment.
• Liaise effectively with the service coordinator to optimize scheduling, resource allocation, and project timelines.
• Proactively troubleshoot and resolve technical challenges to minimize service disruptions and maintain operational efficiency.
• Build and maintain strong relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.
• Monitor service performance, ensuring adherence to budgetary and contractual obligations.
• Prepare and present performance reports, identifying opportunities for process improvements.

Requirements:

• Proven supervisory or leadership experience within the sprinkler industry.
• Strong technical understanding of sprinkler systems and associated services.
• LPC (Loss Prevention Certification Board) qualification is beneficial but not essential.
• Excellent problem-solving skills and the ability to manage multiple priorities effectively.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Demonstrated ability to work collaboratively within a team and build strong client relationships.

If you are a motivated and experienced service professional looking to take the next step in your career, we encourage you to apply and become a part of a growing team. Submit your CV to