AOG Air Freight Operator

Position: AOG Export/Import Operator

Location: Feltham

Shift: 4 on, 4 off (12-hour shifts, negotiable: 07:00-19:00) Day Shift

Salary: £35,000 - £47,000

Role Overview:

Provide efficient air freight operations and exceptional customer service for an expanding Freight Forwarder.

Key Responsibilities:

• Arrange shipments for customers
• Respond to emails and coordinate collections/deliveries.
• Prepare shipping documents (MAWB/HAWB) and ensure UK HMRC compliance.
• Monitor live AOG updates and adapt to customer needs.
• Investigate and resolve queries/complaints promptly.
• Manage costs, invoicing, and maintain accurate records.
• Liaise with approved suppliers and handling agents.
• Provide support with costings, quotations and invoices when required.
• Manage multiple shared inboxes, resolving queries in a timely manner.
• Support imports operational activities as and when required.
• Support the AOG Manager with ad-hoc requests.

Ideal Candidate:

Experience in Air FreightExport/Import & AOGs, with strong customer service and problem-solving skills.