Customer Care Operative

Our client is looking for a multi-skilled tradesperson with a full, clean drivers license to join their team. This role is varied and will cover a variety of trades such as carpentry, tiling, painting and decorating, mastic, plastering, etc. Working across Surrey, West Sussex and Hampshire, this is a varied role where no two days are the same…

• £28,000 - £40,000 depending on experience
• Car allowance
• 25 days holiday

Job description:

• Carrying out a range of work for customers who have moved into their new homes.
• Responsible for ensuring each job has the correct tools, paint, supplies, etc to do the work
• Complete all the necessary information on work completed and raise if any follow up is required
• Maintain good communication with customers and the inhouse customer care team
• Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the team

The successful person will have;

• Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
• Full, clean driving licence and residing within easy reach of our Southern regional developments.
• Customer focused and wanting to deliver a high standard of service to our customers.
• Great communication skills.
• Good at planning out work and what equipment/supplies, etc is needed in advance.
• Friendly and professional approach.
• Proactive problem solver, using your initiative to find solutions.
• Confident IT skills and ideal if you have previous use of customer care software.

Please note as this role is working in our customers’ homes, we will conduct a criminal records check.

Additional Information:

• Discretionary annual and long-term bonus schemes
• Pension scheme
• Annual leave starting at 25 days to a max of 30 days
• Life assurance
• Many wellbeing benefits - on-demand GP service, free weekly fitness classes, discounted gym membership, Employee Assistance Programme and a cycle to work scheme.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.