Service Administrator

An excellent opportunity for a strong, self-motivated Customer Administrator that is looking to join a friendly and enthusiastic team of administrators reporting to the Customer Service Manager, at their offices in Alton. The key function will be administration and customer service associated with the repairs and service department in the organisation.

Benefits and Package:

• Monday to Friday (08:00 - 16:00)
• 30 Minute Lunch Break
• 25 Days Annual Leave
• Free Parking
• Auto Enrolment Pension
• Friendly and Supportive Team
• Modern Offices

Main Customer Administrator Responsibilities:

• Transferring stock on the in-house system
• Producing quotations
• Liaising with customers via email and over the telephone regarding repair and service orders and queries
• Tracking orders and other paperwork and dealing with customer enquiries regarding progress of orders or repairs
• Processing approvals on orders by raising pro forma invoices and issuing relevant spares material requirements
• Creating invoices, delivery notes and releasing orders on the in-house system and logging releases onto a spreadsheet
• Setting up new customers with on-line tracking details and providing company background and capabilities with follow up customer service calls

Experience required for the Customers Administrator:

• Candidates must have a confident and professional telephone manner, have good written and verbal communication skills and be numerate.
• Competent user of Word, Excel and Outlook
• Experience of using a database or CRM system
• Attention to detail and good numerical skills are essential
• Sales order processing and quoting experience desirable
• Experience working of repairs/warranty or service administration advantageous.
• Ideal role for a person with strong sales administration or customer service administration experience.
• Training will be given on the in-house system. This role is busy and varied and would suit a team player who has a flexible approach to working in a small team.

Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.