IBA Technician

Job Description

As our IBA Account Handler - Credit Control, you will join an established and highly encouraging team and be responsible for looking after the clearance of outstanding balances and query resolution on assigned accounts or activities.

Helping us to meet Key Performance Indicator targets and keep accurate records and support the business, whilst ensuring to work within our team’s controls and procedures. This is an ideal role for someone looking to deepen their accounts experience.

This permanent role will be hybrid-working based within our London office, where the environment is vibrant, and close to local amenities.

Key Responsibilities

• Ensuring the receipt of funds are reconciled within agreed timeframes and any 'unallocated’ cash items identified and queried

• Assist with the reconciliation of accounts to markets and clients, as the need arises

• Ensure all outstanding accounts are chased appropriately

• Assist with reviewing and processing of IBA payment requests

• Raise issues where vital for resolution or direction in line with set policies and procedures.

• Collect and supervise any funded balances.

• Ensure that all processes are being completed on a timely and accurate basis

• Resolve queries promptly and efficiently, in a friendly and efficient manner consistent with agreed Service Level timeframes

• Develop positive relationships with the Business Divisions, Suppliers & Markets

• Liaise with auditors when vital to assist with their annual reporting

Skills & Attributes:

• Microsoft - Outlook, Word & Excel - Intermediate

• Strong interpersonal skills, both verbal and written

• Excellent organisation skills combined with being able to self empower and show initiative

• Knowledge of Insurance Broking IT Platforms - eg Acturis, would be helpful but not crucial.