Contact Centre Tutor / Trainer

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.

Job Title: Contact Centre Trainer Assessor

Location: Remote with occasional classroom-based delivery

Salary: £30,000 + bonus potential

Type: Full Time, Permanent

Essential Criteria:

• Must hold a recognised Assessor award (D32/33, A1, CAVA or TAQA).
• Must hold a recognised Teaching qualification (PTLLS/AET or equivalent/above).
• Must have experience of working within a Call/Contact Centre or the Recruitment/Sales sector.
• Must be comfortable with (and ideally have) experience of online and group-based training delivery.
• Full clean driving licence and own vehicle.
• Must be flexible with travel.

Duties:

• To deliver accredited pre-employment qualifications in Contact Centre up Levels 1 and 2, to learners on a remote basis with occasional classroom based delivery.
• Managing your diary efficiently to ensure timely assessments and reviews are conducted.
• Embed Maths, English and ICT skills in to your delivery.
• Develop tailored training / workshops and adopt a more personalised approach for individuals requiring more support.
• Support, advise and motivate learners.

Please note:
KM Recruitment receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days, then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.