Tour Operations Executive

Fluent Italian Speaker for an Operations Executive position, within an established, yet still growing DMC in Edinburgh (hybrid after training/probation). If you have a years' experience within inbound tour operator and can speak, understand and write fluently in both English & Italian, this is a great chance to join a company that can realistically develop your career making it an excellent long-term prospect for growth and development. Working in a varied role with suppliers and clients, you will handle the booking and operation of group tours in Scotland. With a starting salary dependent on experience but between £27k pa - £33k pa, plus benefits, this is a lovely opportunity for a passionate individual.

JOB DESCRIPTION

• To assume all responsibility for clients confirmed groups; to book all services required in good time and making sure all details are correctly booked and inserted in the operational system prior to the group arrival.
• To liaise with the Business Development Team in order to understand the client needs and the quotes and to book the suitable services at the correct time slots according to the itinerary.
• To build relationships and maintain a great working relationship with clients and suppliers.
• Being pro-active and able to find and negotiate the most suitable products and prices for the specific client.
• To read and understand in full the technical itinerary received from the Business Development team identifying if basic details are missing, when comparing with the Offer/Quotation and to the client program.
• To identify the most suitable products for the client and the programme quoted.
• To ensure that the services are booked, correct timings, and the rates reflects the quotation/offer and are what the client wants. Consult with the B.D. when elements don't coincide.
• To make sure that suppliers' service confirmations match the contract rates.
• To negotiate and try to buy under budget where possible, to increase margins, without compromising on quality.
• To understand and negotiate terms and conditions with suppliers, to match clients' needs.
• To build relationships with all suppliers and ensure that you have excellent knowledge of all key services we offer our clients.
• To prepare and double check rooming lists and vouchers, keeping constantly the system up to date as well as suppliers and clients.
• To send proforma amendments to clients on time and ensure that all payments are made within time guidelines and always prior to the group arrival for those clients without credit facilities.
• To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements/contracts.
• To ensure all group files and the operations system are continually updated and correct enabling others to cover for you if the need arises.
• To participate in any familiarization trips that need to take place to understand product and improve your knowledge.
• To hold periodically an emergency phone during the weekend, accordingly to your department rota.

EXPERIENCE REQUIRED:

You will have at least one year's experience of working on group tours for a destination management company or tour operator which deals with the inbound market for the UK & Scotland. You will be fluent in English and Italian. This could suit someone in their early stages of their inbound tours career, but equally, if you have more than a years' experience and progression, the role has scope to be senior and the potential to progress to a Supervisory role.

THE PACKAGE:

Starting salary is very much dependent on experience, but in the region of £27kpa - £33k pa. Additionally there are 22 days holidays (plus your birthday off) rising to 24. Private healthcare, medical insurance and additional bonus and benefits. There is a really opportunity to progress both within the role and the company too! After training/probation hybrid working is available.

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call or email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!