Lettings Tenancy Progressor

About Ashtons

Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today.

The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City.

At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard, and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance.

We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire.

We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sectors best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales.

The Role

This is a newly created position, the first of its kind in our business as we look to evolve our lettings operation. The successful candidate will be the contextual owner of all new deal progression from the point a rental agreement has been reached between tenant and landlord. You will work with our front office Lettings teams across Berkhamsted, Redbourn, Harpenden, St Albans, Welwyn Garden City and Hitchin to smoothly progress deals to a point that they can be passed to our centralised Asset Management team for Audit, at which point they will continue the process and look after all parties for the duration of the contract.

This role requires a highly compliant and organised individual, who can offer excellent customer service when interacting with Tenants and Landlords as well business partnering with our Front Office Lettings and Asset Management Teams. You will be well versed in Lettings legalisation and compliance.

This role can be hybrid or office based, depending on your aspirations. The hybrid model would see you in one of our offices 3 day per week and 2 days working from home. However, we envisage the first 3 months being purely office based, while you transition into the Ashtons way of working, and learning our systems and processes.

Qualifications

• Non-essential but highly desirable would be a Level 3 Technical Award in Residential Lettings and Management qualification

Applicant Skillset

• Naturally organised and highly compliant. You will be required to progress multiple lettings deals across multiple offices at any one time.

• A high understanding of lettings legislation, including consumer acts and marketing regulations.

• A high understanding of the legal requirements regarding gas and electrical checks and safety.

• A working knowledge of lettings contracts, terminology and how such deals can be structured.

• Ideally you will have a minimum of 3 years’ experience working in a Lettings department covering either a front office Lettings position or Property Management position, which involves the processes and experience above.

• You will be a natural problem solver, who can manage both colleagues and client’s expectations in a positive new paradigm way.

• You will possess excellent communication skills, when interacting with our front office lettings teams, asset management team and clients.

Hours & Location

Monday to Friday 8.30am - 6.00pm (with an hour for lunch)

Office Based or Hybrid Working

This role can be hybrid or office based, depending on your aspirations. The hybrid model would see you in one of our offices 3 day per week and 2 days working from home. However, we envisage the first 3 months being purely office based, while you transition into the Ashtons way of working, and learning our systems and processes.

Annual Leave Entitlement

28 days (inclusive of bank holidays) + An additional day off on your birthday

Salary

£30,000 - £35,000 per annum OTE

Additional Benefits

Company paid office parking, External 1-2-1 business coaching, personal financial coaching competitions, company parties, Monthly lunches, free fruit weekly and end of month drinks provided by the business.