Customer Service Administrator

Customer Service Administrator

Our Tamworth based client is looking for a Customer Service Administrator to join their team.

This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing essential support across various departments. You'll take ownership of key tasks, from analysing reports to identify trends and resolving issues, to coordinating deliveries, returns, and customs processes. You'll build strong relationships with carriers and teams, ensuring seamless operations. With diverse responsibilities like managing email enquiries, supporting marketing initiatives, and contributing to board-level reporting, no two days are the same.

This is a fantastic chance to showcase your organisational skills, drive impactful solutions, and play a vital role in a thriving, forward-thinking business.

As a Customer Service Administrator, you will need to have/be:

• Personable and professional.
• Efficient, accurate and show initiative.
• Flexible and adaptable, understanding what to prioritise in this varied role.
• Work equally well in a team as well as being able manage your own workload and effectively manage your own time.
• Basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given.
• Previous experience of customer service/administration would be preferred

Details:

• Salary: £24, 000 - £25, 000
• Working Hours: Monday - Friday 8.30am - 4.30pm
• Location: Tamworth (on site)
• Duration: Permanent

Role of Customer Service Administrator:

• Provide administrative support and liaise with multiple departments.
• Run and analyse reports to identify trends and resolve issues.
• Track and monitor marketing board and back orders.
• Coordinate key customer deliveries and manage mispick/short delivery resolutions.
• Organise collections for returns and quality checks.
• Handle courier customs information for Irish deliveries/returns.
• Distribute and manage sales inbox email enquiries.
• Oversee carrier reports, resolve delivery issues, and process claims.
• Process customs declarations, marketing orders, and quality replacements.
• Maintain HS Code details for smooth Northern Ireland deliveries.
• Assist with statistical reporting and board meeting prep.
• Manage stationery supplies and document archiving.
• Provide reception and switchboard support as needed.

Benefits of working as a Customer Service Administrator:

• 23 days annual leave + bank holidays
• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking