Call Centre Administrator

Job Description

Responsibilities:

• Answering incoming maintenance calls from tenants and clients promptly and professionally.
• Recording detailed information about maintenance requests accurately into our system.
• Assessing the urgency of maintenance issues and prioritising accordingly.
• Coordinating with maintenance technicians to schedule repairs and maintenance tasks.
• Providing excellent customer service and keeping tenants informed about the status of their maintenance requests.
• Following up with tenants to ensure their satisfaction with completed maintenance work.

Requirements:

• Excellent communication skills, both verbal and written.
• Previous experience in a customer service or call handling role preferred.
• Ability to remain calm and composed under pressure.
• Strong organisational skills and attention to detail.
• Proficiency in using computer systems and software for data entry and communication.
• Knowledge of property maintenance processes and terminology is advantageous but not essential.