Customer Service Manager

Customer Experience / Order Entry

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Our client is seeking a talented individual to join their dynamic team as a Customer Experience / Order Entry Specialist as soon as possible. With a focus on delivering outstanding customer experiences, this role involves managing the entire order life cycle and ensuring seamless collaboration across various departments. If you are a proactive problem solver with excellent organisational skills, we want to hear from you! Working 8am - 4pm, Monday to Friday, paying £16 per hour. This is a temporary position for 3 - 6 months.

Key Responsibilities:

• Serve as the primary point of contact for customer account and order management, ensuring accurate and timely data entry into the ERP system.
• Verify order details and communicate updates, delays, and confirmations promptly.
• Liaise with production, sales, shipping, and warehouse teams to manage shipments, expedite delivery, and resolve any issues that may arise.
• Maintain and update customer account data in SAP and ERP systems, ensuring compliance and accurate invoicing.
• Support regional marketing communication efforts and contribute to customer satisfaction surveys and social media communication.

Qualifications and Skills:

• A minimum of 2 years of experience in a customer service or order entry role, preferably with exposure to a commercial environment.
• Strong technical proficiency in SAP, ERP, Excel, and CRM systems is essential.
• Excellent verbal and written communication skills with a customer-oriented mindset.
• Exceptional organisational and data management abilities.
• Ability to work well in a team and adapt to a multicultural setting.

Our client offers a competitive pay rate of £16 per hour and a 35-hour workweek. Join their team and be part of an organisation dedicated to delivering exceptional customer experiences. Apply now by submitting your resume. We look forward to hearing from you!

Please note that only qualified candidates will be contacted. Thank you for your interest in this position.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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