Sales Order Processing SHIPPING administrator customer care

Lovely straight forward role for a SALES ORDER PROCESSOR or SHIPPING ADMINISTRATOR who is based in Reading. The role is busy and the team is warm and friendly and very easy to work with. The company is growing fast and is a franchise business within automotive, so you will deal with plenty of business owners who will be your customers . nice role. Plenty to do !

Title : Sales Order Processing Administrator SHIPPING

Location: Reading

Salary :£26,000 + benefits

Work style; Office based during probation. Hybrid after probation of 2 days wfh/3 days in office

Sector : Cars and automotive : SHIPPING

Duties Lovely, straight forward customer care and a Sales Order Processing role :

• Accurately enter and process sales orders onto the database (ERP)
• Ensure all required documentation (e.g., sales orders, picking lists, import/export paperwork) is properly received, stored, and retained
• Accurately enter new customers information
• Direct customer care and interaction : Liaise with customers via phone and email to provide
• information, resolve enquiries, and ensure customer satisfaction
• Handle customer queries regarding new or replacement equipment promptly and efficiently
• Liaise with internal teams including Warehousing & Finance
• Collaborate with the finance department to facilitate invoicing corrections as needed
• Provide customer Help Desk Support
• Help with queries from the help desk related to new and replacement equipment
• Use of excel to perform monthly order analysis
• Dealing with export admin

REQUIREMENTS

• Excel and good numerical skills
• Located locally in the Reading area
• 1 year within either admin or a customer care /call centre role
• Shipping experience is helpful
• Experience with Inventory, invoicing and distributions

Languages are helpful