Operations Administrator

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

The Operations Administrator will play a key role in ensuring the efficient functioning of business operations. This role involves a variety of administrative tasks, including database management, scheduling, inventory control and record-keeping. The ideal candidate will be highly organised, capable of multi tasking, and committed to maintaining high standards of operational excellence.

Why FRG?

• Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.
• Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.
• Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.
• Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.

• Input absences into the Scheduling Software, assist with forward rostering across all portfolios.
• Communicate with Operations Managers regularly regarding staff absences/lateness.
• Communicate with all service providers daily regarding fulfilment requirements.
• Communicate and confirm a shift on the system for employees who struggle to use company APP.
• Monitor volunteers on the system and inform Operation Managers where gaps can be filled.
• Check and report any fatigue management with the Operations Manager
• Cover any leave/ absence/ emergency within the department.
• Use required systems per business needs.
• Advise officers on correct procedures for Booking on/Annual Leave/Complaints
• Direct Officers to the correct Operations managers for internal issues
• Inform the Operations manager of any issues raised by employees.
• Undertake any Adhoc duties requested by the operations team.

Benefits:

• Referral Scheme
• Pension
• Healthcare package

• Commitment to providing first-class customer service.
• Strong communication skills, both written and verbal.
• Excellent attention to detail.
• Knowledge of scheduling preferred but not essential, training will be given.
• Basic PC skills including Microsoft Word and Excel.

First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.