Housing Disrepair Team Leader

Job Title: Housing Disrepair Team Leader
Location: Manchester
Working pattern: Flexible hybrid working available
Salary: £45k-£60k DOE

Role overview

As HDR Team Leader, you will oversee and support your team to follow the firm’s policies, achieve goals, and drive departmental success. You’ll set clear expectations, foster a positive environment, and facilitate teamwork and effective communication.

Key Responsibilities

• Team Leadership: Guide, motivate, and manage the team to meet goals, adapt to change, and maintain high standards in client service.
• Resource Management: Prioritise and allocate workloads, ensuring efficient operation and business continuity.
• Client Service: Monitor team performance, maintain service standards, and address complaints and issues following firm policy.
• Development and Compliance: Ensure team adherence to legal standards and company procedures; engage in policy development.
• Staff Development: Lead recruitment, training, and regular reviews to foster growth and address performance needs.
• Stakeholder Collaboration: Work closely with senior management, other departments, and external partners to resolve challenges and optimise processes.

Specific Duties

• Performance Oversight: Manage your caseload, provide coaching, conduct audits, and facilitate team meetings to meet performance targets.
• Manage Team Members: Approve leave, ensure coverage during absences, conduct return-to-work and probation reviews, and handle individual performance issues.
• Departmental Growth: Collaborate with team leaders and managers to enhance efficiency, manage risks, share best practices, and support strategic planning.

Person Requirements

• Experience: Minimum 2 years in litigation, including at least 6 months in housing disrepair.
• Skills: Strong leadership, excellent communication, problem-solving, adaptability, and proficiency in Microsoft Office and Proclaim.

Apply online today to lead a dynamic team dedicated to high-quality service and client care.