IT Service Delivery Manager / Engineering Manager

Are you an experienced Engineering Manager / IT Service Delivery Manager with a passion for creating efficient and cost-effective solutions? If yes, then join us as we expand rapidly, offering exciting career development in a dynamic, collaborative, and supportive environment.

We are seeking a dedicated leader to join our team and play a critical role in managing and supporting our engineering teams, enhancing service delivery, and driving operational excellence.

Salary: £40,000-£55,000 (negotiable based on experience)

Location: UK (eligible to work in the UK required)

Key Responsibilities:

• Lead and manage engineering teams, ensuring they are fully prepared for all scheduled shifts, including day, night, in-hours, and out-of-hours work
• Oversee job quoting, with training available as needed, and manage job opportunities and billing processes within our CRM
• Monitor Profit & Loss on jobs, working closely with our finance team to ensure that all projects meet margin targets and scope is accurately billed
• Foster a collaborative, open communication environment that encourages feedback and teamwork.

Skills & Experience:

• Self-motivated, highly organized, and calm under pressure
• Strong understanding of data cabling; knowledge of retail tech (e.g., EPOS, digital signage) is a plus
• Proficiency in Outlook, Excel, Word, PowerPoint, and browser-based CRM systems
• Excellent communication skills adaptable to both technical and non-technical audiences
• Experience in labour management and a network of engineering contacts is highly desirable
• Sales and business development experience is advantageous

Salary & Benefits:

• £40,000-£55,000 annual salary
• £2,000 annual out-of-hours bonus
• 23 days annual leave + bank holidays
• Birthday leave
• Company laptop, phone allowance, remote access tools
• Group stakeholder pension and WPA cash benefit scheme
• Access to company van or pool car (if required)

All applicants must have a clean driving license and pass background checks. We are equal opportunities employer.

If you're ready to make a significant impact in a fast-paced environment, apply now and be part of our exciting journey!