Customer Service Advisor

Job Title: Customer Service Advisor

Salary: £26,000 to £27,000

Location: Central Milton Keynes

Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme

Do you have a passion for delivering excellent customer service?

We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team.

In this role you will be the first point of contact in providing support and information, to a varied audience using multi-channel communication methods.

Our client offers development opportunities and a comprehensive training programme in order to support team members in delivering a high quality and exceptional customer experience.

Key Responsibilities for a Customer Service Advisor:

• Managing high volume inbound calls
• Take responsibility for resolving enquiries within SLA’s
• Make outbound telephone calls to contact individuals in relation to outstanding matters or documentation
• Manage busy inbox, responding to enquires quickly and efficiently

Essential Skills for a Customer Service Advisor:

• Exceptional customer service skills
• Demonstrable experience of dealing with a high volume of inbound calls
• Ability to quickly build rapport with customers
• Strong time management skills and the experience of working to deadlines.

Benefits for a Customer Service Advisor:

• Annual leave starting at 24 days
• Flexible hours and hybrid working
• Pension scheme
• Training & development options
• Flexible benefits scheme

If you feel you can be a good fit for this role, then please apply here.