Receptionist

Job title: Receptionist

Location: Waterloo Manor Garforth, Leeds LS25 1NA

Rate Of Pay: £11.44 an hour

Shift Patterns: 36 hours Per Week Guaranteed, Full Time

Main duties of the role:-

• To respond to customer enquiries in a friendly and effective manner, making sure manual and electronic records are maintained.
• Maintain accurate and complete records for residents and staff members confidentially in line with the company’s policies and procedures.
• Dealing with telephone calls effectively from staff, doctors, social workers, family members and other professionals.
• Liaising with head office staff accordingly.
• Maintain an awareness of the Health and Safety requirements.
• Maintain client and business confidentiality at all times
• Continual Personal Development to develop oneself and the role.
• In addition to these tasks, employees may at times be asked to carry out other reasonable duties as required by the service.

Personal Specification:-

• Knowledge/Experience of MS Word, MS Excel and MS Outlook
• Ability to competently use the internet
• Approachable and presentable
• Excellent telephone manner
• Strong administration skills including numeracy and literacy
• Willingness to help and go the extra mile
• Excellent communication skills

About the hospital:

The service is gender specific, working with women who have complex mental health issues. Waterloo Manor is the largest female Personality Disorder service in the United Kingdon that provides assessment and treatment services for women with complex mental health & disorders. The Hospital provides both low secure and rehabilitation services.