Customer Service Specialist

�? Join a Growing Team as a Customer Services Specialist! �?

Are you a customer service superstar looking for your next adventure? Do you thrive in a friendly, supportive environment? If so, we have the perfect opportunity for you!

About Our Client:

Our client is an innovative health tech company on the brink of rapid expansion. They’re looking for a Customer Services Specialist to join their passionate team in Redhill. This is your chance to make a real impact in a niche industry!

?? Salary: c£25,000
?? Start: ASAP
?? Location: Redhill (own transport required due to rural setting)
?? Hours: Monday to Friday, 9:00 AM - 5:00 PM

? What’s in It for You?

• Generous Benefits: 24 days holiday + bank holidays, workplace pension, private medical scheme, and discounted health & wellbeing tests.
• Career Growth: Be part of a team that values your contribution and encourages your professional development.

�? Your Role:
As a key player in our client's development, you’ll have the chance to shine! Reporting to the Customer Service Manager, you’ll provide top-notch support to clients via phone and email, ensuring every enquiry is handled swiftly and accurately.

�? Responsibilities:

• Assist clients through phone and email using a client management system.
• Respond to all email enquiries within 24 hours.
• Manage the order processing system with precision.
• Keep detailed and accurate records in the client management system.
• Download and record patient results from laboratory partners in a timely manner.
• Handle sensitive data with the utmost confidentiality.
• Provide practitioners with essential patient results.
• Support with various ad-hoc office duties.

?? Do You Have What It Takes?
We’re looking for someone who is:

• Experienced in a similar customer service role.
• A master communicator with excellent call handling skills.
• Proficient with IT systems (think G Suite, HubSpot, or similar CRM software).
• Detail-oriented, organized, and skilled in time management.
• A rational thinker who thrives under pressure.
• A team player who can also work independently with initiative.

Ready to Make a Difference? Apply today!

Skills: Customer Service, sales order processing, CRM, Customer care, admin, account handler

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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