Customer Service Administrator

JTH Recruitment are currently recruiting for a Sales Support Administrator, this is an extremely varied role and we are looking for confident individuals that have either worked in a Customer Service Sales role but are looking for a more varied role so would be happy to take on some Accounts admin tasks or someone that has worked in a Accounts admin position that again would like a more varied job so would be happy to take on some customer service and sales support duties. Training will be given for this role.

Our client are an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that their teams want to be part of. Some examples of this are bank holidays included in addition to 25 days of holiday, bonus schemes, an on-site recreational room and events organised by both the company and the team.

Ask any member of the team and they’ll tell you how welcoming they all are, and they can’t wait to welcome you to their family and help you grow both professionally and as an individual.

They also offer:

• A competitive salary based on experience and industry benchmarks with yearly salary reviews
• Twice yearly bonusses
• A flexible working environment
• 25 days annual leave + Long Service Award of one extra day annual holiday for every 5 years worked
• Life assurance
• Pension scheme (3% employers’ contribution)
• Commission

About the Role

THE OPPORTUNITY

A great opportunity to join a small team providing excellent, consistent and professional levels of service to our customers and all aspects of the business

• Liaising with wholesalers for setting up customers on electronic ordering.
• Liaising with wholesaler sales personnel and customers regarding new installations and additional requirements
• Liaising with engineers, wholesalers and customers to agree installation dates
• Liaising with Hardware regarding equipment orders
• Generating invoices for equipment sales and new installations

• Assist and support the sales team with leads.
• Update CRM on a daily basis, regarding sales leads, logging every conversation and action including updating the sales team.
• Advise customer enquiries on partner services and additional equipment, liaising with Customer Service and Hardware.
• Upselling equipment to existing customers.
• Responding to marketing campaigns with outbound sales calls.
• To explain, promote and sell Local Loyalty to our customers.

YOU SHOULD APPLY IF:

• Have a strong general educational qualifications
• Proven track record in customer service and administration
• Good attention to detail and have the ability to multitask
• Strong team values
• Understand the Principles of Accounts (Finance).
• Good listening and problem-solving skills, - a logical thinker with the ability to communicate at all levels.
• Able to take on challenges and see solutions through to successful conclusion.
• You have demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation.
• Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach.
• You are a confident and clear communicator.
• You have an excellent professional manner at all times.
• You are hardworking and committed, with a sense of humour.
• Due to location own transport is required

Our client embrace diversity and equal opportunity, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.