Business Onboarding Officer

Onboarding Officer
Permanent, Monday to Friday
Hybrid working between our Derby office and working from home
£24-25,000 per annum

Mortgage Advice Bureau (MAB) is the UK’s leading mortgage intermediary. With over 200 awards and counting, we're proud of our people and reputation in the industry for innovation and supporting people to be their best. We're looking for an Onboarding Officer to play a key role in our Business Onboarding team to conduct in-depth compliance and financial checks on Mortgage Advisers and firms to operate their business as part of our brand.

In this role, you will engage with advisers, firms and lead sources throughout the application process to ensure they meet our eligibility criteria, carrying out searches and reference checks. Key responsibilities are:

• Liaise with key stakeholders (business owners, regional managers, individual applicants)
• Conduct internal and external searches on all applicants
• Evaluate all applications to minimise and manage the risks associated
• Answer any questions from applicants in a direct and friendly manner
• Represent our brand with a positive attitude and professional appearance
• Carry out all necessary referencing for all applicants
• Execute due diligence activities for all advisers
• Maintain accurate adviser and business records internally, and with providers, throughout the adviser/business appointment

To be successful in this role, you will have:

• Experience in delivering great customer service
• Relationship building skills
• Strong attention to detail
• Tenacity and an inquisitive nature
• Ability to work to targets and tight deadlines
• Solution-focused approach to solving problems
• Proficient with Microsoft Office suite
• Strong organisational skills and the ability to work under pressure

Our hybrid working model of 3 days in the office, 2 days working from home in the working week, plus flexible working patterns and long list of benefits are some of the many reasons why people love working here. Our stunning Head Office is based in Derby with free parking, a 10 minute walk from Derby train station, excellent bus links and bike racks available. What you can expect from us:

• Flexible earlier or later start and finish times around our core business hours of 9:30am - 4:30pm
• 25 days holiday allowance with your birthday off
• Matched Share Scheme
• Pension scheme
• Learning and Development offers
• Enhanced Parental leave and Family leave
• 2 paid Volunteer days every year
• Employee Assistance Programme
• Cycle to Work scheme
• Save £££’s through our Discounts and Rewards Portal
• Free breakfast and fruit at HQ
• Wellbeing Room onsite
• Monthly wellbeing events
• And lots more!

Please note this is not a Recruitment/HR role, this role sits within our Sales division.