Logistics Customer Care Associate

Our client, a leading global supplier of Ingredients and premixx solutions for the food and beverage industry is seeking an experienced Logistics Customer Care Associate for their office in London. This will be a hybrid role. The Customer Care Associate will join a dynamic team of more than 25 individuals and be responsible for managing the daily business including warehouses, delivery to customers, exports outside Europe and demand planning. Other duties will be:

• Arranging deliveries to customers from Warehouses in UK and EU by Road, Ferry and Courier.
• Liaison with Customers, Warehouses and Carriers
• Input of correct information onto internal system, to create forward allocations and warehouse instructions.
• Invoicing customers promptly, with correct VAT calculated.
• Preparing Shipping Documents (warehouse instructions, packing lists, commercial invoices. dangerous goods notes, packaging labels etc.)
• Handling enquiries, complaints and other aspects of customer service as required.
• Monthly stock reconcilliations and handling follow-on enquiries from the finance department.
• Handling non-conformances
• Processing charges invoices from Warehouses, Forwarders and other suppliers.
• Project work.

The successful candidate will be handling Key Accounts and be detailed orientated with excellent organisational skills. Outstanding business communication skills and a strong ability to multi-task and be able to work under pressure. Another European language will be an advantage.