Second Charge Mortgage Case Manager

Second Charge Case Manager
£25,000 - £32,000 + Monthly Commission (£40k+ OTE)
North West England - Hybrid Working
Flexible Start/Finish Working Hours
Monday - Friday (No Weekends)

Consegna Talent are proud to be supporting a successful, expanding Mortgage brokerage in North West region who are looking for motivated, enthusiastic and 'willing to learn' candidates to join their Secured Lending Team as a Second Charge Mortgage Manager. The key focus on this role will be to maintain and manage the pipeline of 2nd charge cases after a mortgage offer has been issued and to provide administrative support to the underwriters across our mortgage lending division.

Key Accountabilities

• Engage with relevant stakeholders both internally and externally in order to obtain information to progress cases to completion.
• Monitor and manage upcoming expiration of documents and offers.
• Update all relevant systems to maintain management information.
• Ensure that all mortgage conditions are satisfied prior to cases completing.
• Work closely with the underwriting team to effectively manage the post offer caseload.
• Process incoming completion documentation either via post, email etc.
• Provide daily/weekly/monthly completion forecasts to line manager.
• Gain a full understanding or the underwriting process (underwriting cross skill to provide cover when required).
• Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly.
• Carrying out a QA check for other underwriters.
• As experience increases, the trainee underwriter’s cases will need to be QA checked by another member of the team.
• A point of contact for incoming calls to the team’s main group telephone number.
• Return any original documents to clients.

This list is not exhaustive and the duties are liable to change from time to time in line with the needs of the department.

Skills & Competencies

• Pass internal competency tests post induction.
• Strong organisational skills.
• Good verbal & written communication skills.
• Excellent attention to detail.
• Time management.
• Competent user of Microsoft office software.
• Positive attitude to develop and expand knowledge.
• Ability to perform under pressure and meet deadlines.

Knowledge & Qualifications

• Experience within the secured lending sector.
• A good understanding of the underwriting process.
• Previous experience of managing a caseload in a fast-paced environment.
• Industry relevant qualifications are beneficial but not a requirement.
• Experience within an administrative role.
• GCSE English & Maths.

If you feel you are suitable for this role, please reach out to Jay Garratt from Consegna Talent