European Transport Client Coordinator

Freightserve recruitment are looking for an experienced European Transport Shipping Coordinator for a niche sector Heathrow based Freight company based in Slough area.

This role is responsible for the day-to-day co-ordination, management and profitability of the European transport operations.

Key Duties and Responsibilities

· Responsible for managing the export/import processes for road freight shipments

· Planning and coordinating transport routes and daily schedules for Europe for the fleet, ensuring that the transportation is cost efficient and profitable

· Ensuring effective management in arranging customer collections, packing services and deliveries

· Working with customers and office staff, planning routes and scheduling delivery times, co-ordinating the drivers, agency drivers and vehicles for work

· Co-ordinating with customs for clearance and managing customs entry exceptions

· Managing EU airfreight (i.e. DHL) and EU road courier shipments

· Discussing and resolving client/supplier problems and complaints

• Co-ordinating all aspects of shipping fine art and antiques from one destination to another Assessing clients individual needs on a daily basis - liaising with overseas agents, private collectors galleries, auction houses, artists, transport companies etc.

o Communicating with clients, guiding them through the process of shipping their art/artefacts from different locations

• Quoting and coordinating both domestic and international shipments
• Arranging customer collections and deliveries, which may also include the arranging of specialist packing services
• Preparing and processing all documentation and the booking of the chosen method of transportation
• Efficiently handling paperwork including bills of lading, labelling, timesheets and detailed condition reports with photos, customs clearance and advising the customer of any required payments due

o Invoicing: ensuring invoices are produced on time, month to month or in advance as the job file requires

o Preparing operational reports detailing all work done and comprehensive record keeping, including on our freight management system

o Produce a cost analysis and reports of jobs and European truck runs

· Communicating with sales and operations team throughout the day

· Provide administration assistance to sales team

· Provide assistance throughout the business as and when required

· Attend regular team meetings

Key Attributes

• Proven track record and knowledge of domestic and European transport operations and planning
• Good knowledge of current EU transport legislation
• Good geographical knowledge
• In depth knowledge of current EU customs procedures and paperwork requirements
• Experience of dealing with high end clients and goods
• Proficiency in MS Word, Excel, Outlook
• Attention to detail and accuracy
• Excellent communication skills both written and verbal
• Interpersonal skills - discreet, trustworthy and have the ability to build and maintain strong relationships internally and externally
• A flexible approach to work and be capable of managing priorities
• Ability to work on own initiative
• Commercially focused considering end to end costs

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.