Customer Service Representative

Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for someone to join their Customer Service / Account Manager team, ideally someone who wants a career rather than 'just a job'

Our client will consider people who have been in previous customer service jobs, sales, account managers, retails etc.

Please note that this will be a single day time shift, Monday to Friday so there is no requirement to work evenings or weekends although overtime will be available during busy periods.

Position Summary

The Internal Sales Representatives provide regular customer updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. They will also be responsible for auditing stock levels and building relationships with the retailers. Through the provided training, the sales team will understand how the product is designed and is received by their customers as well as how the supply chain process flows in order to ensure the product in the field meets consumer demand.

Day to day responsibilities

• Contact retailers within assigned call list, developing strong working relationships with retailers
• Provide information about new and existing games and promotions in order to maximise sales.
• Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time.
• Ability to maintain required call levels in a fast-paced environment.
• Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion.
• Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries, ensuring that all conversations receive complete attention and thorough follow-up as needed.

Previous experience

• 2 years’ experience in customer service-related or account management role preferred.

• Advanced understanding of telephone sales principles and techniques.

• Excellent written and verbal communication skills
• Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.)
• Positive and self-motivated attitude and ability to work with others as a team

If you think you have what it takes to join their ever-growing business please apply now. You can also share this exciting opportunity people you know who also would be a good fit, as our client are looking for an entire team!

Please note:

Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check and prior to joining. Any issues with credit files will be judged on a case-by-case basis.