Customer Journey Analyst

Customer Journey Analyst - Fully Remote - Full-Time FTC

Our client seeks to enhance their global team by bringing on board a seasoned and analytically professional specialising in customer and user experience.

The perfect candidate will possess a strong enthusiasm for utilising customer data to uncover needs and illustrate trends, with the primary objective of optimising overall customer satisfaction.

Please Note: This is a hybrid working Full-Time contract opportunity, further opportunities for a contract extension may be extended to the right candidate.

Job Title: Customer Experience Analyst
Role Type: Full-Time Contract
Location: London - Fully Remote
Salary: 38k to 46k + bonus

Role Overview:

Collaborating with the Marketing, Sales, Customer, and Supply Chain departments is essential for formulating and implementing a comprehensive customer strategy. The primary objective is to enhance customer retention, drive improvements, and foster growth on a global scale.

To accomplish this, focus will be placed on vital aspects of the customer journey, including the successful execution of customer projects related to proposition development, management of website user experience, utilisation of feedback tools, partnership marketing initiatives, support proposition development, and exploration of AI opportunities.

Desirable Experience

• Current or previous experience within a Customer Experience or Customer Analyst role
• Exposure to Strategic CX, Digital UX, Content development, Marketing/ CX projects
• Exceptional analytical skills, knowledge of customer analytic tools
• Self-motivated with outstanding execution and problem-solving skills
• Strong attention to detail, specifically when analysing data and surveys
• Proven organisational skills with the ability to work across multiple projects and stakeholders
• Team player

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