Customer Success Administrator

Company description:

ClearCourse

Job description:

Are you a Customer Success Executive looking for your next challenge?

Do you have a minimum of 1-2 years’ experience in a similar role?

Do you have a background in Payments, Banking, or Finance?

In this case, the Customer Success Executive role that we have open could be your next step.  

At ClearCourse, we have offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. Depending on your passion, the sky is your limit. 

A typical day would be to service the needs of all of our customers who use our payment gateway- both Point of Sale and e-commerce, providing excellent service, and continually improving service levels, processes, and customer satisfaction. You’ll be a member of the Incident Management response team. You’ll manage to resolve Jira tickets raised by our 1st line merchant support helpdesk which have been moved into the Customer Success Queue.

You’ll provide regular reporting decks, identify opportunities to streamline/ re-use content, and surface further insightful metrics and reporting to drive informed decisions across the business.

To succeed, you'll need excellent, clear, face-to-face and written communication skills. You’ll have a good understanding of the payment industry, merchant services, payment gateways, and acquiring. You’ll have strong skills in CRM management and experience supporting continual process improvement.

We offer:

• Life Assurance and Group Income Protection

• Private medical cover with cash plan

• Enhanced Company Pension

• Hybrid-working model with 25 days annual leave + your birthday off

• Employee wellbeing perks – including Peppy Health, Perkbox, etc...

• Enhanced maternity, paternity and adoption pay

• Generous training budgets and reimbursement for professional memberships

This is a hybrid role working 37.5 hours per week and will be London based. 

Apply now to further your career with us.