Admin Support

Base location - Rochdale (Onsite)

Working hours - Full time position

Salary - £21,613 - £28,254 plus excellent employee benefits and career progression

Here's what you will be doing

In this role you will assist with the Administration of the Oldham and Rochdale street lighting PFI, reporting to Contract Manager and Admin Coordinator.

Main Responsibilities of the role

• Provision of administrative support and assistance.
• Assist in the preparation and management of documentation in accordance with the relevant procedures.
• Ensuring effective programming of work to meet customer and company timescales.
• Ensuring work meets levels of customer service, taking action where necessary to ensure that they stay within acceptable limits.
• Taking ownership of complaints, as appropriate, resulting from the process activities ensuring that they are dealt with correctly and in line with the company policy on complaint handling.
• Being available for regular briefings, participating in feedback processes and raising questions to ensure personal understanding at all times.
• Ensuring that accurate records are maintained.
• Taking an active part in personal development to ensure abilities are maximised to the benefit of the Lighting and Grid activity.
• Having regular contact with members of staff at all levels within Lighting and Grid and other internal and external customers.
• Build and/or maintain good working relationships with staff within Lighting and Grid and across the other business streams, as appropriate.

What we need from you

• Have or be working towards a relevant business qualification e.g. NVQ level 2 Business Administration, customer service or equivalent.
• Have previous customer service experience.
• Have the desire to help, service and meet the needs of customers.
• Actively seek to find out information about things, people or issues and will ensure they understand the information and can respond to it.
• Have a positive attitude and be enthusiastic.
• Be able to tackle problems in a logical way taking into account all relevant information and take responsibility for solving a problem and seeing it through.
• Have a working knowledge of the customer service and guarantees of service requirements.
• Oral communication, interpersonal and influencing skills with the ability to take a confident and diplomatic approach with staff, colleagues and customers.
• Organisational skills with the ability to prioritise and schedule own workload to meet the requirements of his/her own team.
• The ability to work under pressure, make decisions and meet tight deadlines.
• Numerical and analytical skills with the ability to interpret data and information and produce it in a clear and logical format.
• Working knowledge of MS Office 365.

Here’s what you need to know

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share and variable start and finishing times.

This is a great opportunity to play a lead role in supporting our expanding business and helping to shape the future of energy.
We have a market leading benefits package - it includes a, 26 days’ holiday plus 8 bank holidays, a generous pension scheme and the chance to choose from 20 flexible benefits