Head of Customer Operations

We’re privileged to be representing this already well established, but innovative and now rapidly scaling commercial business in their search for a new addition to the Senior Management Team as they head towards their next stage of growth. In a wonderful location, the business is ambitious and exciting, but also measured and employee focused through their culture and as such, this is a superb time to join and help spearhead the operational and customer focus of the company to develop further.

The culture in this business is second to none, something they are hell-bent on maintaining as they scale; benefits, career development and bonus potential are all way ahead of market in this offering, alongside a genuinely team oriented and supportive leadership/exec team.

Key duties are outlined below:

• Ultimate leadership of all Customer service and operational teams at both practical and strategic level.
• Guide, mentor and develop talent; creating market leading career opportunities for staff.
• Understand clearly what true excellence in Customer delivery is, and how to build that.
• Lead on innovation where new systems, tech and efficiencies that drive the customer offering forwards for all parties are concerned.
• Collaborate throughout the business and its leaders on driving the importance of customer excellence, tone of voice and strategies to improve the offering across the board.
• Ensure best practice operational processes are in place where order fulfilment, stock management and compliance are of paramount importance.

With the customer at the heart of everything the business does, this is both a B2B and B2C oriented organisation in a fast paced and exciting sector (ideally you’ll bring both environments). To be considered, you should be someone with a dual focus on both exceptional leadership of employees, and the build of a structure, system, processes and efficiencies operationally that a thriving Customer function needs to lead a market.

Growth both in business and personally is absolutely the order of the day here; reporting into the COO (an inspirational and autonomous leader themselves), the scaling is impressive so it could just be the right place at the right time - but you must be able to show history of succeeding in a fact paced and dynamic industry sector previously to be considered! Please get in touch to hear more