Assistant File Handler - Legacy Liverpool

Description

The role will require the Assistant file handler to work with a Partner and complete tasks on complex and high value work. This role allows for development and growth. The Assistant will also receive training on NIHL claims and assist a Lead FE who specialises in this area of work.

The Assistant File Handler will work in close conjunction with a Partner and NIHL File Handler in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. 

The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the Liverpool legacy team.

 It will be the responsibility of the assistant File Handler to run a case legacy cases from the point of LOC or litigation through to the resolution of the case and assistant a partner on more complex and high value work.

Responsibilities in case management include, but not limited to:
Strategic Excellence

• Detailed review and analysis of evidence throughout the life of the case 
• Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place and develop new KYO offering 
• Adhering to all work type process stages 
• Identifying strategic litigation opportunities and complex cases when appropriate 
• Identifying client trends and any opportunities to raise profile with clients Client Excellence
• Handling files in accordance with agreed client guidelines on a non-delegated basis 
• Ensuring maximum client satisfaction on each case 
• Ensuring accurate and timely completion of all client and internal MI 
• Achieving both client and internal KPIs Technical excellence
• Reporting to the client throughout the lifetime of the claim 
• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy 
• Compliance with all procedural and investigative deadlines 
• Achieving, the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilizing procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so 
• Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution 
• Timely and accurate maintenance of all Case Management Systems from opening to closure
• Adherence to file management policies 
• Complying with the SRA Standards & Regulations Financial Excellence 
• Be commercially aware, by working in an efficient and effective manner 
• Commercial awareness so as to retain profitability 
• Achieve financial targets
•  Ensure timely and accurate billing Cultural Excellence 
• Adhere to the Keoghs Values 

Working Hours
35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Office, we are agile workings with at least one day in the office each week

• Technically proficient in handling and/or assisting on disease litigated cases 
• Effective negotiator
• Ability to use own initiative
• Flexibility in relation to tasks undertaken
• Good listening and verbal communication skills
• Ability to maintain concentration and pay attention to detail
• Ability to self-organise and self-prioritise
• Ability to work under pressure and to target
• An enthusiastic and hardworking individual
• Good level of IT skills 
• Ability to work within the Keoghs shared behaviour framework

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; 

We are connected
We are Dynamic
We are Innovative
We succeed together

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation