Customer Service Account Handler

Customer Service Account Handler

Location: Gillingham, Kent
Salary: up to £30,000 (depending on experience and role level)

Are you a customer-focused professional with a flair for organisation and a passion for delivering exceptional service? A fantastic opportunity has arisen to join a leading UK specialist as a Customer Service Account Handler.

This role offers a clear career progression path to a Senior Account Handler position, where you’ll lead a small team and play an integral part in a vital industry that focuses on life safety solutions.

About the Role

As a Customer Service Account Handler, you’ll be the first point of contact for clients, delivering outstanding customer service and managing service requests. You’ll coordinate with engineers, schedule maintenance, and ensure all emergency callouts meet key performance indicators (KPIs).

Key responsibilities include:

• Building and maintaining strong client relationships, primarily via telephone.
• Scheduling maintenance, callouts, and remedial visits in line with company procedures.
• Liaising with clients and engineers to ensure visits are arranged efficiently.
• Providing risk assessments and method statements for planned maintenance work.
• Ensuring all paperwork, including worksheets and purchase orders, is accurately processed.
• Managing general administrative tasks such as email responses and data entry.

What Our Client Is Looking For

Essential skills and experience:

• Proven customer service experience in a high-pressure, client-facing environment.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills, including a professional telephone manner.
• Proficiency in Microsoft Office 365; CRM experience is beneficial.
• Ability to work both independently and collaboratively.

Competencies and attributes:

• A proactive and adaptable approach to problem-solving.
• Eagerness to learn about legal and regulatory compliance in the fire industry.
• Ability to prioritise tasks and meet deadlines effectively.

What’s in It for You?

This is your chance to join an industry-leading, independent specialist that is committed to both professional and environmental excellence.

Benefits include:

• Discounted private medical cover.
• Free health cash plan.
• On-site parking.
• Access to on-site mental health first aiders.
• A supportive and inclusive workplace with Investors in People and Investors in Wellbeing certifications.
• A company committed to sustainability, being Carbon Neutral Certified and working towards Net Zero.

Why Join Our Client?

This is more than just a job; it’s an opportunity to make a real impact while enjoying a rewarding career with a company that values its people and the planet.

How to Apply

If you’re ready to take the next step in your career and thrive in a dynamic, client-focused role, apply now. Don’t miss out on this exciting opportunity.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About Morgan Jones:

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Due to the high volume of applicants, we see, that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

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