IT Helpdesk Technician Apprentice

About us: 
In short, we offer all the services you would expect from a law firm, it’s just how our team do them for you that makes us different.

So, we’re a business that sells legal services however we’re also a business just like any other. 
We’ve had our ups and downs, we’ve grown, we’ve moved offices, we have fought our own legal battle and experienced our share of challenges.

As the old cliché says we’ve been there and done that, have the t-shirts, which we believe means we can safely say we have been in your shoes at one time or another, whatever the situation you are in.

Overview:
The Helpdesk Technician (Apprentice) will assist the IT Helpdesk Manager with providing 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and associated software, telecoms and audio visual systems.

Main Duties / Responsibilities:

• Ensuring that the IT Services Service Level Agreement (SLA) is adhered to at all times.
• Assist with providing 1st and 2nd line helpdesk support on a daily basis and that these are logged using helpdesk software.
• Responsible for escalating support requests to an appropriate team member as and when required.
• Contribute to the smooth running of an out of hours IT support rota.
• Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis.
• Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions.
• Responsible for the upkeep of the IT Asset Register, including hardware, software, audio visual and telephone systems.
• To provide support with general administration tasks to business support teams as needed.

What we are looking for: 
Desired skills and qualities: 

• Strong communication skills to successfully explain IT concepts to non-technical colleagues
• Desire to learn and accept change
• Adapt to, and remain calm and focused, in all situations
• Ability to influence others
• Professionalism
• Attention to detail

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Company Benefits: 

• 24 days holiday (increasing to 26 days per annum in accordance with policy).
• BUPA Private Health
• Employee Assistance Programme
• Income Protection Scheme
• Death in Service Benefits
• Perkbox / Benefits Hub
• Mobile phone
• Pension

Equal Opportunities:
The firm is an Equal Opportunities Employer and is committed to the implementation and maintenance of employment and recruitment practices which will ensure that no potential or current employee or trainee, is treated less favourably on the grounds of age, disability, gender, marital status, race, nationality, colour pregnancy, maternity or any other aspects unrelated to their current and potential skills, aptitudes and abilities.

Future Prospects: 
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!