Client Director - IT MSP

• Monthly Commission
• London / Nottingham - regular travel to client sites
• 26 days annual leave + bank holidays
• Regular company socials
• Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme

Due to the nature of our roles, candidates must be a UK resident with permanent UK working rights, residing within the UK. Please note that we cannot offer visa sponsorship for overseas candidates.

THE ROLE:

Using a strategic and consultative approach, your main focus will be to nurture and manage key accounts, growing their spend with the business, and maintaining high levels of customer satisfaction to ensure retention. It is essential this candidate is a strategic thinker with excellent communication skills, and the ability to effectively manage and develop a portfolio of high-value clients.

ROLES & RESPONSIBILITIES:

• Build, develop, and maintain strong relationships with key-decision makers and stakeholders within your client base, acting as the primary point of contact.
• Act as a trusted advisor / consultant to clients; conducting regular service meetings, understand customer needs and challenges, and propose bespoke solutions that align with their goals.
• Develop & implement strategic sales plans to achieve revenue targets and expand market share.
• Identify new business opportunities alongside driving sales growth within existing client base.
• Lead negotiations and contract renewals with clients, ensuring mutually beneficial agreements for both parties.
• Work closely with internal teams to ensure client needs are met, feeding back insights to improve product/service offering and customer experience.
• Ensure all sales activity and account information is consistently and accurately recorded with thin the internal CRM system.
• Prepare regular reports on sales performance, client feedback, and pipeline status to present to senior leadership team, alongside utilising this data to drive continuous improvement.
• Stay informed about industry trends, market updates, and competitor activity, and leverage this insight to improve sales strategies and customer experience.

SKILLS & EXPERIENCE:

• 8+ years’ experience, previous experience as a Key Account Manager / Client Director (or similar) is essential.
• Experience working with Enterprise clients is preferred.
• Previous experience within the Technology/IT sector would be highly beneficial.
• Highly organised & excellent communication skills (written & verbal).
• Customer-focussed with a natural ability to influence key-stakeholders, and proven experience in confidently negotiating and presenting.
• Strong leadership and team management skills.
• Proficiency in the Microsoft suite, and CRM software.
• UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates.

OUR CLIENT:

Is a CRN Reseller of the year winner providing technologyhardware, software, and managed service solutions to a large and growing set of industry-diverse clients. As an intrinsically forward-thinking organisation they are committed to investing in the business and their employees, ensuing they maintain their excellent customer satisfaction rating, continue travelling on their upward growth trajectory, and stand out from the competition.

This is an excellent opportunity if you would like to join a dynamic and forward-thinking organisation; if you would like to discuss the opportunity further, please contact Alice McGlaughlin or apply directly using the details on our website (wearemarmion.com)

Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.