Desktop Support Engineer - 6 month FTC

Department overview:

Our Technology Infrastructure team operates globally and is responsible for every aspect of the firm's platforms. This ranges from our EUC/Office environments to Trading and Core service Co-Location Data Centres, and extends to Public Cloud, delivering top-tier technology services to a dynamic and demanding Trading organisation.

Desktop Support Engineer - 6 month FTC

Location: London - fully onsite (5 days per week in the office)
Salary: £75,000 per annum

Ideal experience:

• 4-8 years' Tech Support experience - Financial Services
• Tradefloor experience including market data (Bloomberg)
• AD, O365, Citrix, SCCM, Mobile device support, Networking

Department overview:

Our Technology Infrastructure team operates globally and is responsible for every aspect of the firm's platforms. This ranges from our EUC/Office environments to Trading and Core service Co-Location Data Centres, and extends to Public Cloud, delivering top-tier technology services to a dynamic and demanding Trading organisation.

Role overview:

Predominantly involved in the EUC environments, user support and maintenance in our London and remote regions in Europe, Middle East, Asia and Americas.

The ideal candidate will have a solid understanding of the standard Windows desktop environment and current working experience in an Enterprise Front Office / Banking / Trading environment.

There may be a requirement to work shifts in order to cover trading times, although the hours covered are not expected to be outside of UK 7am - 7pm, with occasional weekend work.

Experience required:

Key Capabilities / Knowledge

• Fantastic interpersonal skills and enjoys interacting with people and providing first class service
• Desktop & Trade Floor support experience working in a structured or financial institution within a dynamic and fast paced operational support environment.
• A rounded engineer with knowledge across the infrastructure stack and the ability to work and communicate effectively to both technical and non-technical people

Core Skills

• Trade floor experience
• Microsoft Active Directory user / group maintenance
• Microsoft Windows 10 Operating systems
• Experience of working with Virtual Desktop Environments (Citrix beneficial)
• Microsoft Office 2019, 2021 and 365 suites, including custom / 3rd party Excel add-in support.
• Core understanding of TCP/IP, Networking Technologies and desk level patching
• Market Data Application experience, namely Bloomberg
• Mobile device support experience (Blackberry Work/UEM)

• Poly / Microsoft Teams video conferencing
• Working knowledge of SCCM / Application Virtualisation and / or similar technologies
• Working knowledge of current Citrix Virtual Apps / Desktop delivery environments

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates