IT Technical Support Engineer

Summary

IT Technical Support Engineer

Full time, Monday to Friday, 0800-1630hrs
Site-based, Skipton

Dechra are an established, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high-quality products exclusively for veterinarians worldwide. It's a great time to join our modern Skipton facility as further investment for the Skipton site means that we're in an exciting period of positive change for the business.

?Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business.

So, what's in it for you?
An opportunity to join a well-established and vibrant team where you can raise the bar and push your potential. Take pride in supporting others across the business, allowing them to work effectively day-to-day, ultimately working towards the same goal. We expect you to grow in line with our company values while you contribute to the IT supporting function.

We encourage a proactive approach to self-development and always welcome fresh ideas/perspectives. Our team operates across a flexible structure and working routine, which gives opportunity to learn and progress across the IT function. You'll have exposure to a variety of different systems across 1st line/2nd line support, system administration and cloud support.

You'll be offered a competitive salary in addition to;

• Average 36 hour working week (with a day off every other Friday!!)
• Modern working environment/equipment
• Plenty of training and development opportunities
• 22.5 days annual leave + Bank holidays
• Option to buy a week's holiday each year
• 8% Employer Pension Contribution
• Healthcare Cash Plan
• Discounted Gym Membership
• Free access to Headspace App (mental wellbeing)
• Employee Assistance Programme
• On-site parking

So, what's the role?
This is an exciting opportunity to join a vibrant and driven IT function where you can apply your passion for IT and problem-solving within a digital environment. Whilst you'll be responsible for primarily supporting our Skipton site, the Dechra Group IT team also supports other sites in similar time zones and resolves incidents remotely for Dechra Employees.

You'll be responsible for maintaining the help desk, supporting various internal end users, in person, over the phone and via email to resolve inquiries and support tickets in a timely manner. Reporting to the IT Manager at Skipton, you'll work closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions.

So, whether you're assisting a manager within production on site at Skipton, a sales professional on the go or a key stakeholder, we'll look to you to offer the same high level of professionalism and technical expertise to all our internal customers.

Other responsibilities include:

• Creation and maintenance of Active Directory 365 admin, exchange admin with mailbox creations
• Building and maintaining computer hardware for IT & OT functions
• Maintain all information relating to devices, systems & user information as part of the Asset Management solution
• Work with external vendors to ensure adherence to IT standards and service level agreements (SLAs)
• Prepare incident reports to track issues, solutions, and areas for improvement
• Occasional travel (10%) required to support other UK sites such as Northwich

What do you need to bring to the table?
Whether you're a seasoned professional with 2+ years' experience of working within a business or recently completed education with some exposure to using Microsoft 365 in a supporting function, this opportunity will allow you to add value to our team and learn something new along the way.

Having the technical know-how will let you to hit the ground running but just as importantly, customer service is key for this role. We welcome individuals who can confidently communicate to a wide range of customers and demonstrate a natural ability to explain technical concepts to non-technical users.

It's quite rare, but from time to time we occasionally ask that our team is open to participate in weekend/evening work for out of hours maintenance tasks.

The following additional skills and experience will stand you in good stead:

• Knowledge of helpdesk systems/support desk systems
• Well-rounded understanding of Windows environments, Windows 10/11 and the Microsoft suite
• Experience of working within a high performing, SLA driven IT service and support environment
• Experience of Office 365 Admin
• Intermediate knowledge of AD/DNS/DHCP
• Intermediate knowledge of IT hardware and networking
• VOIP / Virtualization Management
• A-level (BTEC Level 3) in an IT course