Commercial Claims Handler

Are you an experienced claims handler looking for an opportunity to take your career to the next level?

Join one of Scotland's best-respected insurance brokerages, a company that has significantly grown over the past five years and continues to expand.

Known for their exceptional services in the commercial and specialist agricultural markets, this brokerage offers not just a job but a pathway to leadership.

Why Join Us?

Career Progression: Most employees have been promoted at least once in recent years, and with continued growth, opportunities abound.

Inspiring Leadership: Work under one of Scotland's most dynamic broking leaders who has elevated the business to new heights.

Varied and Engaging Work: Handle a diverse range of claims including property, liability, and specialist agricultural motor cases.

Client Engagement: Build meaningful relationships by meeting clients during renewals and major cases, gaining valuable insights into their businesses.

The Role: Commercial Claims Handler

This is a full end-to-end claims handling role, including settlement negotiation. You'll have the chance to:

Manage a portfolio of commercial claims cases from notification to resolution.

Engage with clients to provide updates, guidance, and support throughout the claims process.

Liaise with insurers, loss adjusters, and other external stakeholders to ensure smooth claims handling.

Handle complex claims, including liability and property cases, demonstrating expertise and problem-solving skills.

Provide input during client meetings to strengthen relationships and showcase the firm's commitment to excellent service.

Flexibility and Location:

This role is offered on a hybrid basis.

If you are more experienced, you can choose to work from home up to 4 days per week.

Ideally, you'll be based in the Falkirk/Stirling/Fife, Perth or Glasgow region

What You'll Need:

• At least 2 years of claims handling experience, ideally with exposure to commercial claim cases across property or liability.
• Strong understanding of claims protocols, processes, and policy interpretation.
• A natural ability to work collaboratively with clients and external stakeholders such as adjusters, legal teams, and insurers.
• Excellent communication and negotiation skills, with a focus on delivering high quality service.
  
  The Application Process:
  
  It's straightforward. Simply register your interest by contacting Stuart McKenna at IDEX Consulting via email:
  
  We'll schedule a call to discuss the opportunity in detail, ensuring it's the right fit for you.
  
  If you choose to proceed, the hiring process consists of a single interview at the firm's offices.
  
  Take the next step in your career with a company that values growth, development, and excellence. Apply today!
  
  Oh and don't worry if your CV needs some TLC - We can sort that for you here at IDEX

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.