Administrator/Scheduler

Job Title: Administrator/Scheduler – Damp and Mould Team
Contract Type: Fixed Term Contract - 6 months
Salary: £29,250 per annum 
Working Hours: 35 hours per week, full time 
Working Pattern: Monday – Friday, Hybrid 
Location: Arlington, London 
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as an Administrator/Scheduler 

The Administrator/Scheduler will play a key role in supporting the Damp and Mould team by providing comprehensive administrative support and scheduling services. You will be responsible for efficiently managing administrative tasks, coordinating schedules and ensuring the smooth flow of information between the team, tenants, contractors and other stakeholders.  The role is integral to ensuring that all damp and mould issues are addressed in a timely and organised manner.
About you

We are looking for someone with:

• Proven experience in an administrative or scheduling role, ideally within property services, housing or a related field.
• Strong organisational and time-management skills with the ability to prioritise and manage multiple tasks simultaneously.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Job Purpose:
The Administrator/Scheduler will play a key role in supporting the Damp and Mould team by providing comprehensive administrative support and scheduling services. You will be responsible for efficiently managing administrative tasks, coordinating schedules, and ensuring the smooth flow of information between the team, tenants, contractors, and other stakeholders. The role is integral to ensuring that all damp and mould issues are addressed in a timely and organised manner.
Key Responsibilities:

• Scheduling and Coordination:
• Coordinate and schedule damp and mould inspections, follow-up visits, and repairs.
• Ensure timely allocation of tasks to contractors, surveyors, and internal teams.
• Maintain and update the team’s scheduling systems and tools, ensuring accurate records of all appointments, visits, and completed tasks.
• Liaise with tenants and contractors to confirm appointments and follow up on outstanding actions.

Administrative Support:

• Assist the Damp and Mould team with day-to-day administrative tasks including filing, data entry, and correspondence.
• Prepare, update, and maintain databases, spreadsheets, and tracking documents related to damp and mould cases.
• Monitor and manage incoming emails, calls, and requests, ensuring that they are directed to the appropriate team member or dealt with promptly.
• Process purchase orders, invoices, and other related financial documentation in line with company procedures.

Communication and Stakeholder Management:

• Serve as a point of contact for tenants, ensuring their queries and concerns regarding damp and mould issues are addressed professionally and efficiently.
• Work closely with contractors and other departments to ensure smooth communication and coordination of work.
• Provide regular updates to the Damp and Mould team on scheduling progress, outstanding tasks, and any issues that may arise.

Data Management and Reporting:

• Maintain accurate records of all damp and mould cases, from initial reports to resolution, using internal systems.
• Assist in compiling reports and statistics related to the team's performance, workload, and case outcomes.
• Ensure all data is compliant with data protection regulations and company policies.
  • Proven experience in an administrative or scheduling role, ideally within property services, housing, or a related field.

Team Support:
Support the team with any additional administrative tasks as required,...