Network Data and Insights Manager

Age UK has another exciting new opportunity! We are recruiting for a motivated Data & Insight Manager to lead and manage a team in the delivery and value maximisation of data and insights across the Age UK Network

As Data & Insight Manager you'll provide insight on the Age UK Network's collective impact, inform strategic thinking and decision making, and lead data change projects. Managing a team of data analysts and a project manager, the Data & Insight Manager will deliver against three key data themes (Service Impact, Information & Advice and Network Insight); as well as responding to a range of varied projects and requests.

With proven experience of leading and managing a data analysis and insights team, as well as strong statistical analytical skills, the successful post-holder will demonstrate a pro-active, strategic, and concise approach, with exceptional stakeholder management skills.

This is a pivotal moment to join Age UK, and we are looking for a passionate and motivated individual to step up and take the lead in this impactful role.

We are pleased to confirm this is a hybrid opportunity, a blend of home-based and office working. In person attendance at our London office will be up to once per week depending on activity.

Age UK Internal Grade: 5L

Must haves:

* Experience leading and managing a data analysis and insights team, with experience of managing multiple and varied projects and areas of activity, within a wider organisational framework.
* Experience of developing a data analysis and insights team, building a continuous improvement approach to both skills and processes.
* Experience designing and/or managing information systems and processes to inform service delivery, strategy, systems and ways of working.
* Strong statistical analytical skills with the ability to make connections between data, identify trends and highlight problems, with solid experience with data-handling tools, including client databases and analytics. Primarily Power BI, SQL, ArcGIS, including statistical tools such as R and SPSS.
* Experience of providing reports and presenting information in an engaging and accessible way, in a variety of formats and for a range of audiences (including senior managers).
* Experience of, and ability to, manage multiple internal and external stakeholders, effectively influencing across varying stakeholder groups and their multiple interests and demands.
* Ability to deliver to deadlines within a fast-paced environment, prioritising capacity across multiple demands and requirements.
* Excellent data management and numeracy skills, including the ability to run statistical analysis, to use Excel at an intermediate or advanced level, to identify trends and to visualise results.
* Knowledge of data quality approaches, data management and storage, with the ability to drive improvements across a team, while operating within an organisational framework.
* Ability to communicate insight and information to various stakeholders at all levels.
* Solid organisational and planning skills and the ability to work calmly and confidently under pressure, to prioritise one's workload and to proactively solve problems.
* Good interpersonal and relationship-building skills at all levels, and the ability to support internal stakeholders to scope projects that are feasible and effective.
* The ability to focus, to pay close attention to detail and to produce work that is thorough and of high quality.
* A collaborative, pro-active team player who is keen to learn and develop within the role.

Great to haves:
* Experience of data related to charitable service provision to older people, and/or data related to services for older people.
* Experience of using tools to perform statistical analysis, for example R or SPSS.
* Experience of working with CRM systems, such as Salesforce, Charitylog and Microsoft Dynamics.
* Experience of working within a federated structure, and delivering insights at a business to business level.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

For a full list of benefits please click here https://about-us/jobs/employee-benefits/

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.