Refuge Worker Domestic Abuse Service

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

A day in this role looks like….

As a Refuge Worker at Hestia, you will play a crucial role in our Domestic Abuse service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To provide intensive casework, support, and monitoring of general, and support needs, facilitated by key-sessions, community meetings, and general day-to-day contact
• To provide advice, information and support to the women on safety – including around domestic abuse and independent living, as required
• To work with women in co-producing a ‘Support and Safety Plan', with a focus on the individuals' strengths to meet their chosen goals
• To fulfil our obligations and responsibilities to inform, and work with any relevant statutory bodies, for example; Social Services in regards to Child Safeguarding issues/concerns and to follow the Hestia Safeguarding policies and procedures at all times
• To provide casework which identifies and build in appropriate support of the individuals housing needs, including supporting them in establishing move on accommodation
• To help facilitate, promote and evaluate social activities and workshops for residents which may focus on, and encourage empowerment, for example self-esteem and confidence building and assertiveness training
• To work in line with “The Hestia Approach” this approach has the principles of co-production and recovery at its centre. This will require you to work in partnership with service users in delivering the service as they would like to see it – for example this may include supporting service users in setting up peer support networks or facilitating groups and organising events locally
• To develop links with and then work with a range of other agencies (including drug and alcohol services, foodbanks, mental health teams etc) in order to both safeguard and promote the welfare and/or opportunities of our service users
• To provide accommodation in a safe location, ensuring confidentiality is maintained and that all health and safety requirements are followed
• To ensure that money paid by service users towards their rent is collected, recorded and banked in line with policy and procedure. To ensure that any monies spent through petty cash is recorded in line with policy and procedure
• Adhere to all standards of the Accommodation Based Service Specification and the Quality Assessment Framework conditions, including, service delivery, completing all monitoring and relevant reports, case files and following all policy and procedures

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Schedule 9 (1a) of the Equality Act 2010 applies to this position – (Only Female applicants please).
• Experience of working with people with a range of different support needs, aspirations for their future and associated risks
• Experience of delivering high quality floating/outreach support services to people with a range of needs and risks
• Previous experience of using computer based systems to accurately record work and client details
• Good knowledge of welfare benefits and housing options and legislation related to statutory duty
• Knowledge of health and safety relevant to role as a Floating Support Worker and working in Service User's homes
• An ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users' independence

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.