Account Handler

Commercial Account Handler

• Annual Salary: From £25,000 depending on experience 
• Location: Ipswich
• Job Type: Full-time
• Hybrid working

We are excited to offer a unique opportunity for a Commercial Account Handler to become an integral part of our client's Team based in Ipswich. Their team, renowned for its expertise in the H&L sector, serves a diverse range of organisations both domestically and internationally. With a strong market presence and a reputation for excellence, they provide tailored insurance solutions that offer both competitive premiums and comprehensive coverage.

Role Responsibilities:

• Cultivate and strengthen relationships with both new and existing clients, positioning yourself as a trusted advisor.
• Accurately prepare and manage client documentation, secure renewal terms, and explore alternative quotes to ensure the best outcomes for clients.
• Proactively manage mid-term adjustments and respond swiftly to any changes or needs that arise.
• Maintain meticulous records of client interactions and transactions, ensuring all data is current and accurately entered into our system.
• Address client inquiries regarding policies directly or through coordination with insurers, ensuring clarity and resolution.
• Oversee the confirmation and processing of cover with insurers, diligently follow up on any pending documentation, and ensure the secure delivery of policy documents.
• Manage account-related queries and credit control issues efficiently, escalating concerns as necessary.
• Adhere strictly to legal and regulatory standards, protecting both personal and business interests.

Desired Skills and Experience:

• Experience in managing commercial client relationships within a brokerage setting is highly desirable.
• A keen awareness of risk management when handling sensitive customer information.
• A customer-first approach, consistently aiming for the highest satisfaction and best outcomes.
• Possession of Cert CII qualification is advantageous.
• Educational background to at least GCSE level, preferably with a strong understanding of the commercial insurance sector.
• Highly organized, task-oriented, and capable of meeting deadlines while anticipating the needs of clients and colleagues.
• Exceptional communication and interpersonal skills, with the ability to establish and maintain effective relationships.
• Detail-oriented with proficiency in MS Office; experience with Acturis is a plus.
• Must be eligible to work in the UK.

Benefits:

• A minimum of 25 days of holiday plus public holidays, with the option to purchase an additional 5 days.
• A defined contribution pension scheme with employer contributions.
• Life insurance at 4x your annual salary, with the option to increase up to 10x.
• Income protection covering up to 50% of your annual income, with enhancement options.
• Choice of Health Cash Plan or Private Medical Insurance.
• Additional perks including paid volunteering days, stock purchase plans, critical illness cover, discounted gym memberships, season ticket loans, access to savings on major purchases, emergency family care, and more.

To apply for the Commercial Account Handler position, please submit your CV and a cover letter detailing your relevant qualifications and your motivation for applying. This role offers the chance to develop professionally within a supportive and expanding company.