Customer Service - Renewals

Job Summary/Introduction

Insurance Advisor (Renewals) - Customer service
Salary: £24,000 - £27,000 per annum (Negotiable dependant on experience) + Bonus
Location: Glasgow
Office based, Monday to Friday 09.00am - 17.00pm

Job description

Keywords: Customer Service, Insurance, Call centre, Contact centre, Inbound calls, Renewals, Retention's

We are seeking a dedicated and enthusiastic renewals advisor to join our dynamic team. This job offers an excellent opportunity to work in a fast-paced environment, providing top-notch customer service and administrative support related to insurance needs. The successful candidate will be responsible for ensuring the best possible customer journey, adhering to company and FCA rules and guidelines.

• Competitive salary range of £23,000 - £27,000 per annum +Bonus
• Opportunity to work in a motor insurance provider
• Dynamic and supportive work environment
• Monday to Friday working hours (09.00am - 17.00pm) - Closed on all bank holidays
• Glasgow, office based, free parking

What you'll do:

As renewals advisor, you will play a pivotal role in enhancing the customer journey. You will be responsible for providing excellent customer service, handling queries, administering policies and offering support across all insurance products.

• Provide an excellent level of customer service (dealing with queries and administering policies) as a Renewal & Service Advisor offering support via the full range of products provided
• To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.
• Plan and process renewals to efficiently control your own, and others within the teams, workload ensuring individual and company service standards are achieved.
• Plan and process mid-term adjustments and customer service queries to efficiently control your own, and others within the teams, workload ensuring Individual and company service standards are achieved.
• To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
• Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.

What you bring to the job:

• Ideally customer service experience in the insurance industry, preferably motor.
• Renewals, sales or retention's background within insurance (Life, motor etc)
• Self-motivation and ability to work independently
• Excellent organisational and time-management skills
• Exceptional oral and written communication skills
• Proficiency in IT

If you're interested in the following job opportunity apply online today

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates