IT Technician- 2nd line support

The IT Technician is an pivotal role within our clients organisation and is in place to assist with the smooth running of IT & Production systems across the company. This role reports to the IT Manager and has a mix of first/second line support and longer-term project implementation. The ability to manage priorities and work independently is important.

IT support is provided to all levels within the company so requires good people skills. The job involves supporting all types of IT equipment, printers, laptops, desktops, servers and telephony together with software support. This would include skills such as confidence with Excel VBA Macros/ writing & running scripts and administrator functions of Active Directory.

Duties include:

• Hands on IT support working with the IT Manager to handle over 50 staff, with a hybrid model for staff either working from home or at either office plus remote support for other remote workers.
• Be the first point of contact for staff on all IT issues by providing 1st & 2nd line support. Track issues with a ticketing system.
• Day to day basic system admin tasks, such as checking backups, network performance, server status etc.
• Be able to perform administrator activities on Backup systems, Anti-Virus, Mail gateway and security systems.

Experience required:

• Proven work experience in 2nd Line IT support or IT Technician role
• Able to install, configure, upgrade and relocate PC hardware, software and print devices.
• Knowledge of Windows 10/11, MS Server 2016/2019/2022, management of Active Directory, Microsoft 365/Entra
• Previous experience with Terminal Services / Citrix / VDA environments would be beneficial
• Understand of Networks and Firewalls
• Scripting (PowerShell, Batch Files, Linux shell, Python, PHP, etc.)
• Must hold a full driving licence
• Experience working in a manufacturing environment