Customer Service Advisor

Customer Service Advisor – ManufacturingLocation: Bar Hill, Cambridge CB23 Salary: £28,000 per annum 12 weeks temp to perm Start date 13/20th January. Interviews w/c 6th January 

Are you ready to elevate your career in customer service?

Join a forward-thinking manufacturing team where your proactive approach, problem-solving skills, and customer-first mindset will make a real impact. This is a fantastic opportunity to secure a permanent position following a 12-week temporary period. With a competitive salary, early Friday finish, and an exciting £1,500 welcome bonus after six months, this opportunity offers so much more than just a job—it’s your chance to grow and thrive in a supportive environment.

What You’ll Be Doing: As a Customer Service Advisor, you’ll be the vital link between our customers and internal teams, ensuring smooth order processing, timely delivery, and outstanding service. Your time will be spent across a balance of communication channels—approximately 60% email and 40% telephone work—allowing you to provide seamless support and build meaningful customer relationships. Every day will bring new challenges and rewarding opportunities to:

• Build strong relationships with customers, understanding their needs and providing tailored support.
• Manage order processing, including updates to POs, rescheduling, and raising repair or rework orders.
• Liaise with Production and Purchasing teams to resolve delivery challenges and stock shortages.
• Maintain accurate records of price lists, RFQs, BOMs, and technical drawings.
• Contribute to production planning, assist with job costings, and participate in stock takes.
• Continuously improve processes to enhance efficiency and the overall customer experience.

Customer Service Advisor Working Hours:

• Monday to Thursday: 8:30 AM - 4:45 PM
• Friday: 8:30 AM - 12:30 PM

What We’re Looking For in our next Customer Service Advisor : We’re seeking a proactive and detail-oriented professional who thrives in a fast-paced environment and has:

• Strong Excel skills to handle data management and reporting.
• Experience in manufacturing or a technical role (preferred but not essential).
• A problem-solving mindset with the ability to adapt and think on your feet.
• Exceptional communication skills, both written and verbal, to engage effectively with customers.
• A team-focused approach and a commitment to delivering outstanding customer service.

What’s In It For You? This role is designed to set you up for success with:

• Competitive pay: £28,000 per annum.
• Work-life balance: Finish early every Friday, leaving more time for what matters most.
• Exciting perks: £1,500 welcome bonus after six months and a newly refurbished office.
• Convenience: Free on-site parking in the Bar Hill area—a rarity in Cambridge!
• Career security: A 12-week temp-to-perm opportunity designed to lead to a permanent role.
• Growth opportunities: Develop your career in a collaborative, fast-paced environment where your contributions truly matter.

Why Join Us as a Customer Services Advisor? This is your chance to be part of a team where innovation and customer satisfaction come first. Whether you’re collaborating with colleagues to tackle challenges or implementing improvements to enhance customer service, your role will be instrumental in delivering excellence.